Returns
You need a returns form!
Every return must have the form printed out and included with the physical return itself in order to be successfully processed.
Return Shipping
Customers are responsible for covering the cost of return shipping as well as any supplemental carrier insurance to protect against damage or loss in transit. Please retain the associated tracking information to file a claim in the event that carrier loss or damage occurs.
Packaging your return
Your return must be properly boxed and sealed to protect the physical product and the integrity of the manufacturer’s package against any damage or marking in transit. New items shipped back solely in the manufacturer’s packing will be ineligible for return.
Lost or damaged returned merchandise in transit to our facility
Garage Active is not liable for the value of any returned merchandise that is lost or damaged in transit to our facility, package insurance is highly recommended.
Returning fluids?
Fluids must be securely contained and sealed inside their original containers and then enclosed in two independently sealed plastic bags and placed in a sturdy corrugated box for shipment. Please note that all fluids are tested and inspected prior to return processing so it is important to ensure all associated items are accurately associated with what is on the included returns form. In the event inspection identifies incorrect or misrepresented items such as water or other fluids, the return will be denied and discarded. Fluids that leak due to improper bagging, padding, or packaging will also be denied.
Paid Sales Tax?
If your state requires online retailers to charge sales tax, then you've most likely paid sales tax on your order. If you return that product, then you’re refunded the sales tax paid for the product in addition to the refund of the product.